This site uses cookies. To find out more, see our Cookies Policy

Telephone Operator in San Francisco, CA at MGA Healthcare

Date Posted: 3/28/2018

Job Snapshot

Job Description

Telephone Operator Job Summary:

MGA Employee Services is hiring a Hospital Telephone Operator for a full-time opportunity available in San Francisco, CA. Operator Services is an integral part of the Medical Center. In this important role, you'll answer both internal and external calls for the Medical Center and School of Medicine.

  • Full-time, temp to hire opportunity
  • Competitive, weekly pay
  • Benefits available after only 30 days of full-time employment
  • On-site training provided

Telephone Operator Responsibilities:

  • Answer and extent all incoming calls in polite, helpful and professional manner.
  • Provide patient information on room location and telephone number and extends calls to patient rooms or appropriate nursing station.
  • Provide caller assistance with regard to location and telephone number for UCSF Campus and Medical Center numbers and Mt. Zion Medical Center numbers.
  • Provide local and long distance call placement for in-house staff. Connects callers to appropriate external operators.
  • Answer emergent telephone lines (acute MI, needlestick, code phones, etc)
  • Receive patient calls after support clinics are closed
  • Triage patient calls for support clinics and page corresponding clinicians as required
  • Execute escalation processes for the above support
  • Answers to in-house page requests
  • Provide on-call services on a 24/7 basis for over 65 specialties for both inpatient and outpatient.
  • Performs alphanumeric paging for ACUTE MI calls.
  • Responds to the emergency situations according to protocol. These would include Bomb Threats and disaster declarations
  • Maintains a current listing of physicians, which includes department information, physician information including telephone and pager numbers through data entry into the AMCOM database as well as other custom applications
  • Maintains accurate logs for incident reports and trouble logs as required
  • Submits data entry corrections via custom applications to the data system administrator or evening shift to ensure correct and current information is contained in the operator database.

Telephone Operator Qualifications:

  • Prior experience in a communication position – i.e. switchboard, Comm Tech, PBX Operator strongly preferred
  • Excellent command of the English language
  • Ability to communicate with a diverse population
  • Great customer service
  • Knowledge of medical terminology
  • Basic computer proficiency

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records